E-Commerce Consulting That Creates Clarity Before Complexity
Before a single line of code is written, the right questions must be answered. Our strategic consulting builds the foundation for B2B projects that deliver measurable returns.
Digitizing B2B sales processes is a strategic endeavor with significant impact on organization, workflows and IT infrastructure. We advise mid-market companies on making the right technology decisions, identifying risks early and developing an implementation plan that makes optimal use of your resources.
Our Consulting Services in Detail
Every consulting engagement is different. Some companies stand at the beginning of their e-commerce journey and need foundational guidance. Others already operate a shop and seek ways to reach the next growth stage. Our consulting portfolio covers both scenarios and everything in between.
Discovery Workshops
Structured workshops with your departments to capture requirements, understand processes and define objectives. Result: a prioritized requirements document.
Technology Assessment
Neutral evaluation of platforms, hosting options and integration scenarios. A criteria-based decision matrix rather than gut feeling.
Roadmap Planning
Phased implementation planning with MVP definition, milestones and resource estimates. Your roadmap from concept to production operations.
Business Case Development
Quantification of expected efficiency gains and revenue potential. A solid decision basis for executive management and investor discussions.
Process Analysis
Mapping of your current ordering, logistics and service processes. Identification of automation potential and media breaks a shop system can eliminate.
Integration Concept
Design of the integration architecture between shop, ERP (SAP, Microsoft Dynamics, DATEV), CRM, PIM and logistics systems. Data flow diagrams and API specifications.
The Consulting Process: From Question to Answer
Our consulting follows a proven process that ensures no relevant question remains unanswered. Each phase builds on the previous one and delivers concrete results that serve as a decision-making basis.
Initial Meeting and Scoping
In a complimentary initial meeting, we learn about your company, your goals and your challenges. Together we define the scope and objectives of the consulting engagement.
Current State Analysis
We analyze your existing IT landscape, sales processes and current e-commerce presence. Interviews with stakeholders from sales, IT, procurement and management provide a complete picture.
Discovery Workshop
In a one- to two-day workshop, we develop functional requirements with your team, define personas and prioritize use cases. Interactive methods like customer journey mapping and MoSCoW prioritization ensure tangible outcomes.
Concept and Recommendation
Based on the analysis results, we create a detailed concept document with technology recommendations, architecture sketches, integration concepts and resource estimates.
Presentation and Handover
We present the results to your executive team and IT department. The concept document serves as the basis for a tender process or direct implementation with us.
Common Questions in B2B E-Commerce Consulting
Our consulting clients approach us with specific questions. The answers are never generic but always tailored to the company's unique situation.
What Sets Us Apart from Generic Consultancies
Many consulting firms deliver slide decks and recommendations that fail when confronted with the reality of implementation. Our advantage: we not only consult but also implement. Every recommendation rests on technical feasibility and years of hands-on project experience.
Practitioner Experience Over Theory
Our consultants are simultaneously developers and architects. Every recommendation is grounded in real project experience, not abstract frameworks.
Vendor-Neutral Assessment
We recommend the solution that fits your project. If Shopware CE is not the optimal choice, we say so openly.
Concrete Deliverables Over Platitudes
Every consulting phase produces documented, actionable results: requirements catalogs, architecture sketches, cost estimates and implementation plans.
Seamless Transition to Implementation
If you choose to implement with us, no knowledge is lost. The consulting team accompanies the development project in a subject-matter capacity.
Consulting as Investment Protection
Asking the Right Questions Early
At the outset of any B2B e-commerce initiative, many questions remain open: Which features do we need at launch, and what can be deferred to later phases? How extensive is the integration effort with our ERP system? What internal resources must we allocate? What does a realistic timeline look like? These questions can only be answered through thorough analysis of the current state and involvement of all relevant business departments.
Our consulting ensures that these questions are addressed systematically. We have seen projects fail repeatedly because critical requirements were discovered only during development or because integration complexity was underestimated. A structured analysis phase with clear deliverables prevents such surprises and gives all stakeholders confidence about project scope and expected costs.
The question of data migration is particularly critical. When replacing an existing shop, product data, customer accounts, order histories and SEO rankings must be migrated with care. We analyze your legacy data early in the consulting process, identify data quality issues and develop a migration strategy that enables the transition without data loss and without significant ranking impact.
Industry Expertise in the B2B Context
Not all B2B e-commerce is the same. A wholesaler with 500,000 SKUs has different requirements than a machinery manufacturer with configurable products. We bring industry understanding that goes beyond pure technology knowledge.
- Wholesale: Large catalogs, tiered pricing, quick ordering, EDI integration
- Mechanical engineering: Product configurators, technical documentation, spare parts management
- Electrical technology: Standards compliance, variant complexity, ETIM classification
- Chemicals and pharma: Hazardous substance labeling, certificates, batch tracking
- Automotive: OEM portals, EDI standards (VDA), just-in-time processes
Change Management and Internal Communication
A B2B e-commerce project changes not only technology but also workflows and responsibilities. Sales representatives worry about becoming redundant because of an online shop. The IT department is concerned about additional system complexity. Procurement wonders whether customers will adopt the new portal. We address these concerns during the consulting phase.
Our consulting therefore also includes recommendations for internal communication and change management. We identify multipliers within your organization, define training needs and develop a communication plan that involves all stakeholders early. In our experience, early involvement of business departments is the single most important success factor for acceptance of a new B2B shop system.
Frequently Asked Questions About E-Commerce Consulting
Let Us Discuss Your E-Commerce Plans
In a no-obligation conversation, we assess your starting position and show you how structured consulting lays the groundwork for your B2B project.
Schedule an Initial Meeting