Contact a B2B E-Commerce Agency

The free initial consultation is most productive when you briefly consider the following points beforehand. Finished documents are not required, but a rough overview helps us conduct the conversation purposefully and provide you with immediately relevant information.

The free initial consultation typically lasts 30 to 45 minutes and takes place by phone or video conference. Together, we review the current state of your digital sales operations, identify the greatest optimization potential and outline a possible project approach. Typical topics include: the current ordering process and its weak points, existing ERP systems and interfaces, catalog size and pricing structure, internal approval processes and role distribution, and requirements for multilingual capabilities or international markets. Afterwards, you receive a written summary and a first assessment of feasibility, timeline and budget range.

Many B2B companies face the same challenge: they want to expand their digital sales channel, but lack the internal resources or specialist knowledge for complex e-commerce projects involving ERP integration, customer-specific price lists and multi-tier approval workflows. This is exactly where we come in. XICTRON specializes in B2B e-commerce and brings the experience from 50+ (project experience) successful projects into every conversation.

Regardless of whether you want to optimize an existing shop system, build a new B2B platform or need a specific ERP integration: the initial consultation is the fastest path to a reliable project assessment. Use the contact form or call us directly, we take the time for your project.

From your first message to a concrete proposal, you follow a structured process that gives you planning certainty and allows us to properly assess your project from the very beginning. This workflow has proven itself over more than ten years of B2B project work and ensures that no important requirements are overlooked and that you know where your project stands at every point in time.

Each of these steps is transparent and traceable for you. After every milestone, you receive a written summary and can ask questions or pause the process at any time. We work as equals and without time pressure, because the foundation for a successful B2B project is thorough preparation in which all stakeholders develop a shared understanding of requirements and expectations.

If you are interested in working together after the initial conversation and non-binding rough estimate, the next step is a detailed requirements analysis. In workshops with your specialist departments, we capture the concrete ordering processes, role distributions, pricing logic and interface requirements. This produces a specification document that serves as the binding foundation for the individual proposal. This step is particularly important because it eliminates misunderstandings early and ensures that all stakeholders share the same understanding of the project scope and objectives. The requirements analysis itself is a standalone, clearly calculated commission that can be ordered independently of the subsequent implementation.

We understand that your project information is sensitive. Details about product range sizes, revenue figures, planned investment volumes and systems in use are treated strictly confidentially. Your data is used exclusively for processing your inquiry and preparing for the initial conversation. There is no disclosure to third parties, no use for marketing purposes and no storage beyond the processing period unless you expressly consent. Our entire communication infrastructure meets the requirements of the GDPR, and your inquiry is processed on servers in German data centers.

On request, we sign a non-disclosure agreement (NDA) before the initial conversation, particularly when the requirements analysis requires detailed insight into your business processes, customer structures or competitive strategy. Simply let us know and we will be happy to provide a template. This care in handling confidential information is a matter of course for us and forms the foundation of trust on which long-term partnerships are built.

XICTRON is headquartered at Glockruthenallee 16 in 31185 Söhlde, in the Hildesheim district of Lower Saxony, Germany. Söhlde is conveniently located between Hildesheim and Salzgitter, with good connections to the A7 and A2 motorways. Hildesheim central station is reachable in 15 minutes, Hannover airport in approximately 45 minutes. On-site meetings are available by prior appointment and are particularly suitable for kick-off workshops where in-person exchange accelerates the project start.

At the same time, we manage the majority of our projects remotely. Through structured project management processes, transparent documentation and regular video conferences, collaboration works regardless of location. Whether your company is based in Hamburg, Munich, Vienna or Zurich: the quality of our service is independent of distance. For important milestones and workshops, we are happy to visit you in person, regardless of location. Learn more about our team and working methods on the About page.

The inquiries that reach us fall broadly into three categories. Most common are new projects: companies digitizing their B2B sales for the first time and looking to build a professional online shop with ERP integration. Here, we guide the entire process from requirements analysis through concept development to technical implementation and go-live.

The second category is optimization projects: an existing shop needs to be extended with features such as customer-specific catalogs, approval workflows or an interface to an additional ERP system. Here we bring our experience from comparable projects and jointly identify the measures with the greatest impact.

The third category covers takeovers: companies whose previous agency can no longer or no longer wants to maintain their shop. In this case, after a thorough code audit, we assume responsibility for ongoing operations and further development. Learn more about our full service portfolio on the services page.

Regardless of the category, every collaboration begins with the same step: a personal conversation in which we understand your situation and together define the best path forward. Contact us via the form on this page, by email at mail@b2b-commerce-agentur.de or by phone at +49 5123 9579000. On our About page, you can learn more about who stands behind the projects at XICTRON.

Transparent communication begins with clear expectations. The following overview shows what response times you can expect for different types of inquiries and which channel is best for reaching us. For further information about our maintenance packages and service level agreements, visit the services page.