Question 1

What distinguishes a B2B shop from a B2C online store?

Accepted Answer

B2B shops differ fundamentally from B2C solutions in several core areas: customer-specific price lists and volume discounts replace uniform consumer prices. Multi-tier approval workflows map internal authorization processes. Quota and budget management enables decentralized procurement with centralized control. Additionally, B2B shops require deep ERP integrations for real-time synchronization of inventory, pricing and order status. Product catalogs are frequently many times larger than in B2C and require specialized search and filter functionality.

Question 2

Which industries does XICTRON build B2B shops for?

Accepted Answer

We serve companies in wholesale and distribution, manufacturing and supply industry, medical and laboratory technology, building materials trade, food and beverage and office and operational supplies. Our experience from over 150 B2B projects across twelve different industries enables us to quickly grasp industry-specific requirements and translate them into working solutions.

Question 3

Why does XICTRON use Shopware Community Edition?

Accepted Answer

Shopware Community Edition, as an open-source platform, offers maximum flexibility for adapting to individual B2B requirements. The open source code enables deep modifications to business logic, while the active ecosystem provides regular security updates and a broad selection of extensions. For our clients, this means: no license fees, full control over the source code and no dependency on the decisions of a single vendor.

Question 4

Can an existing shop be migrated to Shopware?

Accepted Answer

Yes, we regularly perform migrations from other platforms to Shopware Community Edition. The process includes a detailed analysis of existing data structures, a migration plan for product data, customer master data and order histories, as well as phased transfer with parallel operation of both systems during the transition period. Data migration is fully automated and validated multiple times on a test environment before the final move takes place.

Question 5

How does XICTRON ensure data security in the B2B shop?

Accepted Answer

Data security is central for business-critical B2B platforms. We rely on encrypted data transfer via TLS, regular security audits, automated vulnerability scans and a multi-tier backup concept with daily tested restoration. All our solutions are GDPR-compliant and operated on servers in German data centers. Access rights are controlled granularly through role-based authorization systems.

Question 6

Does XICTRON offer training for shop administrators?

Accepted Answer

Yes, after go-live, your administrators and content managers receive comprehensive training on the Shopware backend. The training covers product management, order processing, customer administration and all individually developed features. We also create project-specific documentation that serves as a reference guide. Refresher training and onboarding sessions for new staff members are available on request.

Frequently Asked Questions About B2B E-Commerce

General Questions

Technical Questions

Projects and Costs

We Answer Your Individual Questions Personally

Ready for your
B2B e-commerce success?

Frequently Asked Questions About B2B E-Commerce

General Questions

What distinguishes a B2B shop from a B2C online store?

Which industries does XICTRON build B2B shops for?

Why does XICTRON use Shopware Community Edition?

Can an existing shop be migrated to Shopware?

How does XICTRON ensure data security in the B2B shop?

Does XICTRON offer training for shop administrators?

Technical Questions

Which ERP systems can be connected to the B2B shop?

How does a Shopware B2B shop perform with large catalogs?

Does the B2B shop support customer-specific pricing and volume discounts?

Can the shop operate in multiple languages and currencies?

Which payment methods are available for B2B customers?

How are order approvals and budget limits implemented technically?

Projects and Costs

What does a typical B2B shop project at XICTRON look like?

How long does it take to develop a B2B shop?

What ongoing costs arise after go-live?

Does XICTRON work with fixed prices or on a time-and-materials basis?

Can the project be divided into sub-projects?

What happens if requirements change during the project?

We Answer Your Individual Questions Personally

Ready for your B2B e-commerce success?

Ready for your
B2B e-commerce success?