What maintenance packages do we offer?
In short and in plain language
Our maintenance comes in levels. Small shops need less than large ones.
The base package has updates, backups and basic checks. Larger packages add more checks and time for changes.
For shops your business relies on, there are fixed times to respond. Then you can also reach us after hours.
Our maintenance is tiered, because a small specialist retailer has different requirements than a business-critical procurement platform. The base package covers the essentials: monthly security updates, daily backups and basic monitoring, so your shop stays secure and up to date.
Extended packages add performance monitoring, proactive optimization suggestions and a defined hourly contingent for adjustments and bug fixes. For particularly critical platforms we offer Premium SLAs with binding response times and extended availability, including outside business hours.
The tiers in detail are described on our Maintenance page. Which package suits your risk profile we clarify on request.