Ongoing Support and Maintenance
What maintenance packages does XICTRON offer?
Answer
Our maintenance is tiered, because a small specialist retailer has different requirements than a business-critical procurement platform. The base package covers the essentials: monthly security updates, daily backups and basic monitoring, so your shop stays secure and up to date.
Extended packages add performance monitoring, proactive optimization suggestions and a defined hourly contingent for adjustments and bug fixes. For particularly critical platforms we offer Premium SLAs with binding response times and extended availability, including outside business hours.
The tiers in detail are described on our Maintenance page. Which package suits your risk profile we clarify on request.