Ongoing Support and Maintenance
Go-live is not the end of the project but the beginning of productive operations. A B2B shop requires continuous care: security updates, performance monitoring, adjustments to changing business processes and further development based on usage data. The following questions illuminate how we ensure the ongoing operation of your platform and what options for long-term support are available.
In short and in plain language
On this page you will find questions and answers on the topic “Ongoing Support and Maintenance”.
Each question has its own page with the answer. Below the question you see the start of the answer. Click on a question. Then you can read the whole answer.
At the bottom, a link takes you back to all questions.
- What maintenance packages do we offer? Our maintenance is tiered, because a small specialist retailer has different requirements than a business-critical procurement platform. The base package covers the essentials…
- How quickly do we respond to technical issues? Response time depends on the agreed service package, so you only pay for the service level you actually need. With the Basis package we respond to critical incidents within four…
- Can the shop be extended with new features after go-live? Yes, and that is exactly how it is intended. A B2B shop is not a finished product but grows with your business. Because we build on an open, open-source foundation, new features…
- How are Shopware updates applied? We never apply updates blindly to the live environment. First we evaluate them in a test environment and check compatibility with your individual modifications and extensions…
- What happens if we want to switch providers? A provider switch should be possible for you at any time, without technical or contractual ties standing in the way. Because we rely on open-source technologies, the source code…
- How is shop performance monitored long-term? Performance is not a state you establish once but a quantity that can creep downward as the catalog grows and load increases. That is why we continuously monitor the most…