What support do I receive after go-live?
In short and in plain language
After the launch, we keep working with you. First there is a time with extra fast help.
Then you choose a maintenance plan. It has updates, backups and checks. It also has time for small fixes and changes.
We plan larger wishes as their own projects.
Go-live is the beginning of productive operation, not the end of the collaboration. Directly afterwards, a four-week hypercare phase starts with increased availability and accelerated response times. In this particularly sensitive ramp-up period we quickly catch the typical practical questions from real operation.
Subsequently, tiered maintenance packages are available that include regular security updates, monitoring, backup management and a defined hourly contingent for bug fixes and minor adjustments. Larger enhancements we handle as standalone projects or on a time-and-materials basis.
Which support model suits your platform we coordinate individually.